AI is transforming the way businesses operate, not just in back-office functions. From conversational bots to base models, many companies are already pushing the boundaries. Here are seven companies making a significant impact in AI and technology services for both B2B and B2C.
- Engati.ai
Why they are special: Omnichannel interaction with contextual conversation. GenAI + "Agentic AI" frameworks for more intelligent lead support and generation. Templates ready to use for high-velocity deployment.
- Sarvam AI
What they do: Sarvam AI is building large Indian language models and multilingual settings. They focus specifically on voice-first AI, large models, and developer APIs.
Why they stand out: Focus on Indian languages with personalized tokenisers. The selected one under the IndiaAI Mission to build an indigenous foundation model. Focus on open source and culturally responsive AI.
- Yellow.ai
What they do: Yellow.ai is a global conversational AI platform that automates employee and customer experiences in chat and voice.
What sets them apart: Supports 135+ languages across different channels. Uses generative AI with a multi-LLM architecture. Has an established record of reducing operational expenses for companies.
- Convin.ai
What they do: Convin.ai creates AI agents for customer dialogue, including AI phone-call agents, real-time support, and conversation intelligence.
What sets them apart: Call and voice intelligence experience. In-house multilingual LLMs deployed across BFSI, e-commerce, insurance, and more. Analytics and real-time support for sales and support teams.
- ConvoZen.AI
What they do: NoBroker has introduced ConvoZen.AI, a conversational AI cloud suite to listen to and automate customer conversations.
What makes them different: Built with the scale-up experience of NoBroker. No-code deployment on WhatsApp, chat, and voice. Self-contained compliance, analytics, and performance monitoring.
- Gnani.ai
What they do: Gnani.ai builds Voice AI agents for business, which allows companies to automate inbound and outbound calling, speech analytics, and customer interactions.
Why they stand out: Deep understanding of voice AI and speech-to-text for world languages and Indian languages. Used across BFSI, retail, healthcare, and automobile sectors. Offers AI-powered compliance monitoring and real-time conversation analytics.
- Gupshup
What they do: Gupshup is a leading conversational engagement platform that empowers businesses to build AI-powered chatbots and messaging experiences across channels like WhatsApp, SMS, Instagram, and more.
Why they stand out: Pioneer in conversational commerce with a developer-friendly platform. Supports over 45 channels for messaging automation. Powers engagement for global enterprises with scalable, secure, and AI-driven solutions.
Among these companies, some trends are particularly worthy of mention: multilingual AI, omnichannel engagement, agentic AI frameworks, and no-code adoption. Together, these firms are setting the stage for the next generation of consumer and business AI experiences.
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